One Stop Access (OSA)
One Stop Access (OSA) program provides transitional assistance to newly arriving Arab immigrants and refugees to the United States through programs to enhance their lives, including housing, health, legal, counseling, tutoring, and translation. OSA’s services start after the initial three-month period the resettlement agencies provide to refugees.
OSA opened its doors and provided services to refugee families during the month of Ramadan in two office locations each once a week for three hours. OSA volunteers visited families in their homes and assisted them in reading and translating letters, made doctors’ appointments, contacted health insurance companies and resolved issues, facilitated communication with the Department of Human Assistance Services and Social Security Administration. OSA volunteers also assisted with car insurance, and DMV appointments, provided diapers and school supplies; were listed as school contact for children, and wrote letters to request service or resolve issues.